Snap Show - Digital Event Management for Photographers

1. Subscription Policy

No Cancellation Policy

Once you purchase a subscription plan, it cannot be cancelled
Subscriptions are non-refundable under all circumstances
Your subscription will remain active for the full billing period
All subscription fees are final and non-negotiable
This policy applies to all subscription tiers (Starter, Professional, Enterprise)

Monthly Subscription Terms

Monthly subscriptions automatically renew each month
Payment is charged at the beginning of each billing cycle
You will continue to have access to all features during the active period
No partial refunds for unused portions of the subscription period
Subscription benefits cannot be transferred to another account

Subscription Requirements

An active subscription is mandatory to use Snap Show services
Free trial periods (if applicable) are limited and non-renewable
Account access will be suspended if subscription payment fails
All premium features require an active paid subscription

2. Digital Album Credits System

Credit Purchase Policy

Credits can only be purchased by users with an active subscription
Credits are used for digital album functionality and related services
All credit purchases are final and non-refundable
Credits cannot be converted back to cash or refunded
Minimum subscription requirement must be maintained to use credits

Credit Usage and Deduction

Credits are automatically deducted when using digital album features
Credit consumption varies based on album size, features, and customization
Used credits cannot be restored or refunded
Credit balance can be viewed in your account dashboard
Low credit balance notifications will be sent via email

Credit Recharge

Credits can be recharged at any time through your account
Multiple recharge options available with different credit amounts
Recharge transactions are processed through secure Razorpay gateway
Credits are added to your account immediately after successful payment
Recharge history is maintained in your account for reference

3. Payment Processing

Razorpay Integration

All payments are processed securely through Razorpay
Payment processing fees are included in the displayed amount
Failed payments will result in service suspension
Payment confirmations are sent via email

4. Exceptional Circumstances

Technical Issues

Service credits may be provided for extended platform outages (over 24 hours)
Technical issues must be reported within 48 hours
Service credits are provided as account credits, not cash refunds
Snap Show reserves the right to determine service credit eligibility

Billing Errors

Duplicate charges will be refunded within 7-10 business days
Billing disputes must be raised within 30 days of transaction
Proof of duplicate payment required for refund processing
Refunds for billing errors are processed to the original payment method

5. Account Termination

Voluntary Account Closure

Users can close their account at any time
No refunds will be provided for remaining subscription period
Unused credits will be forfeited upon account closure
Account data will be deleted after 30 days of closure
Account closure is permanent and irreversible

Involuntary Termination

Accounts may be terminated for terms of service violations
No refunds provided for terminated accounts
All credits and subscription benefits are forfeited
Appeal process available within 7 days of termination

6. Data Export Before Account Closure

Before closing your account, you can export:

Portfolio images in original resolution
Client contact information in CSV format
Event details and booking history
Digital albums created using credits
Business analytics and performance reports

Important: Data export must be completed before account closure as data recovery is not possible after termination.

7. Credit Expiration Policy

Credits do not expire, but an active subscription is required to use them.

8. Dispute Resolution

Internal Resolution

All disputes must first be raised with Snap Show support team
Response provided within 48-72 hours of dispute submission
Documentation and proof required for all dispute claims
Final decision rests with Snap Show management

Legal Jurisdiction

All disputes subject to Mumbai, Maharashtra jurisdiction
Indian laws and regulations apply to all transactions
Arbitration preferred over court proceedings
Legal costs borne by the losing party

9. Policy Updates

This policy may be updated from time to time to reflect changes in our services or legal requirements. Users will be notified of significant changes via email or platform notifications. Continued use of Snap Show after policy updates constitutes acceptance of the new terms. It is the user's responsibility to review policy changes regularly.

10. Contact Information

For questions about this policy or billing disputes, contact us:

General Support: contact@snapshow.in

Phone: +91 6303715398

Address: sai sahasra apartment,NRI back side, Mangalagiri, Guntur 522503, India

Important Notice

By subscribing to Snap Show services, you acknowledge and agree that:

All subscription payments are final and non-refundable
Credits purchased are non-refundable and non-transferable
An active subscription is required to purchase and use credits
Account closure results in forfeiture of all unused credits
This policy forms part of your agreement with Snap Show

Cancellation & Refund Policy